Our professional team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery time to USA 10-45 days, your order will be shipped out within 48 hours after we receiving your payment. Since our warehouse in California, delivery to California is the fastest, and other states are slightly slower. For other area’s buyers we will ship goods from China mainland warehouse.Different countries different shipping time. Because of the different customs handling time, we can not promise you delivery time. If you have any questions, please contact email@example.com
You can change before delivery, if you have any questions, please contact us firstname.lastname@example.org
Please note that any orders that have already been packed or shipped cannot be change.
Buyers from USA,normally your package will be delivery by UPS, for other area’s buyers we normally ship by China Post, you can track your package by this website https://www.17track.net/en
No, your payment information is encrypted. We can only see whether your payment is successful, not your credit card information.
Yes, our products can be delivered to all countries and regions in the world, but due to different customs clearance times in different countries, we cannot promise to deliver them at the specified time.
If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at email@example.com and we’ll take care of it right away.
If you need to swap an item
Returns and Exchanges
30 days within purchase and unused, if the products present mismatched, they can be returned.
If we send the wrong product, we will give you the product for free, and will reissue a new product within 48 hours.
The quality of express service in different countries is different, and the product packaging is individually designed to avoid damage to the goods during transportation. We ensure that the quality of the goods delivered to you is qualified.
Different return methods are used in different regions, please contact us at firstname.lastname@example.org
Contact us email@example.com
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address or telephone number when you placed your order, will not be our responsibility.
All order cancellations must be done within 24 hours of placing the order.
You cannot place an order directly for sold-out products. You can contact us at firstname.lastname@example.org to book out-of-stock products.